We are looking for a Sr.Desktop Support Engineer with 1-2 years of experience in resolving desktop, laptop, application, network, and user-access issues.
The candidate should have solid hands-on experience with Zscaler, Active Directory, Group Policies, and ServiceNow knowledge. Responsibilities include handling L2/L3 support tickets, managing user accounts and access, troubleshooting endpoint and connectivity issues, and ensuring resolution within SLA timelines.