Your New Role

Warner Bros. Discovery is searching for a Manager, Employee Services to join the Global Business Services (GBS) People & Culture (P&C;) team. In this role, the Manager leads a team of specialists to provide efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers and business partners, residual recipients, business managers, and other external stakeholders/customers.

The Manager will oversee all the team resources, including people, tools, and technologies. This Manager role oversees day-to-day operations for the Employee Services team, managing customer service performance and assisting team members with training. This role is a subject matter expert, particularly with new and updated policies and processes, in meetings and on special projects around GBS, seeks continuous improvements, and assists internal and external clients and P&C; Partners with questions and concerns.

Your Role Accountabilities

- Oversee the day-to-day operational activities for the Hyderabad based Employee Services team.
- Participates as a member of the global GBS P&C; Ops management team and assists in setting goals, processes & procedures across the global teams (Hyderabad, India and Mexico City, Mexico, US among others).
- Creates & drives individual team objectives & expectations that align with overall division and Company goals.
- As a team,



act as primary support for employees, P&C; and other customers.
- Reviews, analyzes and audits data for completeness and accuracy. Run and distribute monthly reports & Ad/Hoc reports to divisional & P&C; management as needed.
- Ensures the team meets service-level agreements and is responsive to client needs.
- Mentor and provide guidance to team members related to work performance and opportunities to gain additional skills.
- Host team meetings to ensure all team members are aligned with processes.
- Coordinate with technology teams to implement and/or research current ideas for system enhancements or troubleshoot system issues.
- Act as management escalation to respond to requests for assistance and guidance on processes from customers, internal and external peers, and clients.
- Ensure high levels of accuracy in terms of customer service and data quality.
- Represent Employee Services team as subject matter expert in meetings and during large & small projects.
- Assist with Change Management efforts as the result of process change, including the creation of process documentation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager, Employee Services EMEA & APAC (Telangana)
🏢 Warner Bros. Discovery
📍 Telangana