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HR Shivangi - (phone hidden)

Location: Noida

Working Days: 5

Work Mode: Work from Office

One side Cab availableCompany Website: https://www.nttdata.com/global/en/

About NTT DATA:With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in possibility that drives us, but its our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.• Being part of a global organization where you can BELONG - in an inclusive workingenvironment where you are free to be your best self. We’re committed to building a people-focused setting where you can shine, no matter who you are.• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, andcommunities. Your ideas are embraced, impactful, and keep us agile.• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
We are seeking a customer-focused and technically skilled International Technical Support Executive to provide technical assistance to customers across global markets. The ideal candidate will troubleshoot technical issues, resolve customer queries efficiently, and deliver an excellent support experience via phone, email, and chat.

Key Responsibilities

- Provide technical support to international customers through voice, email, and chat.




- Diagnose and troubleshoot hardware, software, network, and application-related issues.
- Guide customers through step-by-step solutions.
- Log, track, and update support tickets in the CRM/ticketing system.
- Escalate complex issues to Level 2/Level 3 support teams when required.
- Follow SLAs and ensure timely resolution of customer issues.
- Maintain accurate documentation of customer interactions and technical solutions.
- Stay updated on product knowledge and new technologies.
- Ensure high customer satisfaction through skilled communication and problem-solving.

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- Diploma or equivalent with relevant experience may also be considered.
- 0–3 years of experience in technical support, IT help desk, or customer support.
- Freshers with strong technical knowledge and communication skills are welcome.
- Required Skills
- Excellent verbal and written English communication skills.
- Strong troubleshooting and analytical abilities.

Knowledge of: Windows and macOS operating systems
Microsoft Office 365
Basic networking (TCP/IP, DNS, DHCP, VPN)
Email clients (Outlook)
Remote desktop tools
Ticketing systems (ServiceNow, Zendesk, Jira, Freshdesk, etc.)
Customer service orientation and problem-solving mindset.
Ability to work in rotational/night shifts.
Strong multitasking and time management skills.
Preferred Skills
Experience supporting international customers (US, UK, Australia, or Europe).
Knowledge of cloud platforms (Microsoft Azure, AWS, or Google Cloud) is a plus.
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft certifications, or Cisco CCNA are advantageous.

📌 Technical Support Executive (Uttar Pradesh)
🏢 NLB Services
📍 Uttar Pradesh