Job Summary

Job Title: Customer Service Representative II (Band 2)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Role Overview

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty

Responsibilities

- Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to organizational procedures, policies and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively escalates issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures




- Contribute to team effort by accomplishing related results as needed

Requirements

- Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
- 1.5 - 3years Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and interpersonal skills.
- Highly detail-oriented and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and manage time effectively
- Ability to work under pressure
- Customer orientated and ability to adapt/respond to different types of tasks
- Adaptable to work in Night Shifts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Representative II (Karnataka)
🏢 Thermo Fisher Scientific
📍 Karnataka