Job Summary

Lead and manage multiple membership operations, driving growth, efficiency, and customer satisfaction while overseeing large teams, sales, and operations across various channels, ensuring alignment with business objectives and company policies.

Role

Cluster Manager

Reports to

Regional Manager

KPIs

Achieve membership growth and revenue growth. Improve customer satisfactions and reduce team attrition.

Location

Bangalore

Responsibilities

Membership Sales & Guest Engagement

- Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.
- Drive in-hotel membership sales through robust lobby presence, guest interactions, and conversion of hotel footfalls
- Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk
- Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives
- Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc

Hotel Partnerships & Business Leadership

- Build strong relationships with Hotel GMs and leadership teams to drive program success
- Conduct regular business reviews and performance monitoring with partner hotels
- Drive collaboration between hotel teams, marketing, operations and corporate functions




- Identify new business opportunities, local partnerships and activation opportunities within hotels

Digital Orientation

- Champion TLC DigiTech's digital-first approach across partner hotels
- Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel
- Support digital campaigns, social lead generation, influencer engagement, and data-led sales optimization

Team Management & Operational Excellence

- Lead recruitment, productivity, grooming, and performance of hotel-based sales teams
- Ensure compliance with operational, audit, and customer service standards
- Maintain a strong member-first approach across all hotel operations

Education, Experience & Competencies

Education

Required: Bachelor's degree preferably in hospitality, aviation & travel & tourism management

Technical

- Project management
- Data analysis and reporting
- CRM

Experience

8-10 years of experience in the hospitality, direct sales and team handling

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TLC DigiTech | Cluster Manager (Karnataka)
🏢 TLC
📍 Karnataka