Role & responsibilities

Will be part of IT Infrastructure & Networks Team; responsible for End-user IT Operations Support and Infrastructure Management.

IT Operations Support

- Will be responsible for overall system and infrastructure availability (including data, voice and video) to all end-users and for timely escalation to central team.
- Ensure usage and governance of various systems like IT Helpdesk, Asset management, Service Portal in view of ITIL framework-based processes.
- Responsible for managing outsourced IT support Team and ensuring service delivery and SLA are complied with.
- To provide technical support, guidance and supervision to local IT Support team and to ensuring required service levels are met.
- Ensure proper IT asset management, maintenance of IT inventory, life cycle management and related documentation.
- Ensures that systems, processes, and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
- To work in coordination with central IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, internal applications.

IT Infrastructure Management and Projects

- IT solutions like NextGen Antivirus, Endpoint Detection and Response (EDR), Data leak protection (DLP), Unified Endpoint Management / Mobile Device Management (UEM/MDM)
- Office 365 Management
- Video Surveillance (CCTV) implementation and maintenance, VMS administration and support




- Audio/Video setup implementation and maintenance
- Catering to IT Infrastructure related requirements like - Data, Voice, AV, CCTV requirements at existing or upcoming offices.

Supervise following activities related to underground (UG) and overhead (OH) fibre networks

- Excavation & trenching
- HDD (Horizontal Directional Drilling) operations
- Ducting & RCC/HDPE pipe laying
- Cable pullingmanual and using machinery
- Blowing & jetting of OFC
- Verify fibre splicing, OTDR/OLTS testing, and link acceptance.

Ensure quality compliance for route preparation, joint closures, chambers, GI pipes, and reinstatement work

Preferred candidate profile

- Valuable understanding of ITIL process viz. Incident, Problem, Change Management
- Knowledge and understanding of Passive and Active network components, TCP/IP, UDP, ICMP, and other common networking protocols.
- Knowledge of Server Administration, Cloud concepts, Backup management, Endpoint
- security and Antivirus Solutions, Office 365.

Skills and personal attributes:

- Good interpersonal, written and verbal communication skills.

- Commitment, analytical and result oriented approach.

- Pro-active, enthusiastic and team player

- Must be extremely organized, process oriented

- Ability to work in tight deadlines with multitasking capabilities.

- Ready to work during odd hours and holidays

Technical Qualification (Preferred): ITIL Certified Professional / MCSE / CCNA / Project Management / Certifications in Amazon/Azure Cloud associate.

📌 Executive IT (Gujarat)
🏢 Torrent Power
📍 Gujarat