Job Title

Content Designer - Training and Knowledge

Job Summary

Two Instructional Designers to join our Bangalore team and get stuck in from day one. These roles sit at the heart of a live, scaling CX operation. IG's customer servicing function is undergoing transformative change; new starters are joining regularly, task coverage is expanding, specialist roles are being developed, and we are transforming our existing training infrastructure accordingly. You will be building that infrastructure: task-based courses, job aids, knowledge base articles, and process content that new starters can move through quickly and agents can reference in the flow of work.

This is hands-on design and build work. You will own projects end to end, manage your own workload, and work closely with operational stakeholders and subject matter experts across multiple locations. If you thrive on variety, take pride in making complex information genuinely helpful, and want your work to have an immediate, measurable impact, this is the role for you.

Your team

IG's Training & Knowledge Management team designs and delivers knowledge and training content that enables IG move at pace. Our work spans from strategic needs analysis and information design to digital build s and in-person deliverables. We move fast, adapt to what the business needs,



and are not afraid to challenge the brief when there's a better way. Everything we do is grounded in close partnership with our operational stakeholders, because the best outcomes happen when L&D; and the business transform and build together.

What you'll do

- Design and build task-based training content for a live CX complaints handling operation, including courses, job aids, knowledge base articles, process maps, and more
- Work with subject matter experts and operational stakeholders to gather input, structure content, and iterate quickly as the function scales
- Build reusable content that reduces per-hire training time and reduces reliance on experienced agents absorbing new starters informally
- Manage multiple projects simultaneously, balancing pace with quality
- Make the most of our tech stack to create the best solution for each need (we use Miro, Claude, Easygenerator, LearnUpon, SharePoint, and more)

Location

Bangalore

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Content Designer - Training and Knowledge (Karnataka)
🏢 Ig Group
📍 Karnataka