Required Experience & Capabilities:

- 3+ years of relevant ServiceNow platform development experience with expertise in CRM/CSM workflows, intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
- Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
- Robust understanding of customer service operations, digital customer engagement, and CRM workflow automation.
- Expertise in JavaScript Glide APIs Flow Designer Script Includes Business Rules Client Scripts UI Policies IntegrationHub.
- Strong experience with ServiceNow Customer Service Management (CSM) and related modules such as CSM ITSM Service Catalog HRSD ITOM Custom Applications




- Experience implementing Case Management workflows Customer lifecycle workflows Omnichannel support experiences Customer self-service solutions
- Knowledge-driven support automation Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search
- Predictive Intelligence Working knowledge of CMDB architecture CSDM framework CI relationships Service Mapping concepts Familiarity with A2A and MCP-based AI integration approaches is an advantage.
- Understanding of scoped applications, update sets,CI/CD

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📌 ServiceNow CRM Engineer (Tamil Nadu)
🏢 Atos
📍 Tamil Nadu