- Handle inbound customer calls from US-based customers in a professional and courteous manner.
- Resolve customer inquiries, concerns, and complaints by providing accurate and timely solutions.
- Deliver exceptional customer service while maintaining a positive customer experience.
- Understand customer needs and provide appropriate information regarding products or services.
- Escalate complex issues to the appropriate department when required.
- Meet daily, weekly, and monthly performance metrics, including quality, productivity, and customer satisfaction targets.
- Maintain a professional attitude and effective communication with customers and colleagues.
Preferred candidate profile
- Excellent verbal and written English communication skills.
- Neutral or clear accent with robust pronunciation.
- Ability to work in a fast-paced environment and meet performance targets.
- Previous experience in an International BPO or US Voice Process is preferred but not mandatory.
- Ability to handle customer queries calmly and efficiently.