Position Overview:

As our Retail Showroom Manager, youll lead a sales team of 10+ across both in-store and e-commerce operations. Youll oversee daily showroom operations, train and motivate your team, and execute omnichannel sales strategies to exceed targets.

Role & responsibilities

1. Team Leadership & Development

- Lead, mentor, and coach a team of 10+ sales and online sales representatives.
- Conduct hiring, onboarding, ongoing training, performance reviews, and corrective action protocols.
- Foster a positive, goal-oriented team environmentsetting daily/weekly sales targets and monitoring progress .

2. Sales & Customer Service

- Drive both in-store and online sales to meet or exceed monthly/quarterly targets.
- Engage directly with customersboth on-site and onlineto advise on configuration, upsell components, and close sales .
- Resolve escalated customer issues professionally, ensuring high satisfaction and loyalty
- Customer interaction oversight: Lead by example in high-value or escalated online and in-store interactionsnegotiating deals, guiding clients through custom PC builds, and ensuring post-sale satisfaction

3. Showroom Operations & Visual Merchandising

- Oversee showroom presentation and layout to highlight key PC systems and accessories
- Manage front-of-house operationsincluding opening/closing procedures, cleanliness, staff scheduling, and POS system use.

4. Sales Strategy & Reporting

- Analyze sales performance, online metrics, and in-store KPIs to develop targeted strategies .
- Prepare daily/weekly/monthly sales reports for senior leadership




- Collaborate with marketing to design promotionslike bundle deals, webinars, livestreams, or in-store demos—to drive foot traffic and online engagement .

5. Budget & Compliance

- Oversee showroom budget: forecast expenses, control costs, and maximize profitability
- Ensure compliance with safety protocols, store policies, and data security standards—especially for online sales operations

6. Compliance, Safety & Systems Management

- POS & CRM oversight: Ensure accurate cash, card, and online payments; manage returns, chargebacks, and maintain a clean audit trailI.
- Health, Safety & Security: Enforce workplace safety protocols—cord management, electrical load checks, secure storage for expensive demo units—as well as cybersecurity standards for online sales.
- Policy enforcement: Maintain compliance with company policy, loss-prevention measures, and data entry standards; conduct periodic reviews and team refreshers.

Preferred candidate profile

- Experience: 3–5 years in retail management, preferably in electronics or technology showrooms, with at least 2 years managing teams of 10+
- Education: Bachelor’s degree in Business, Marketing, IT, or related field preferred.
- Skills:
- Proven leadership: hiring, training, goal-setting, performance management.
- Strong omnichannel sales expertise (floor & online).
- Solid inventory control, POS, and CRM proficiency.
- Data-driven decision-making & reporting.
- Excellent communication, negotiation, and customer service.
- Personality Traits: Organized, detail-oriented, proactive, tech-savvy, and adaptable to the fast-paced retail-tech setting

📌 Retail Showroom Manager (Gujarat)
🏢 EliteHubs
📍 Gujarat