Urgent Opening for CENTRE HEAD OPERATIONS with DR.AGARWALS EYE HOSPITALS LTD for Bangalore Location.

Please share updated resume on [email protected]

contact: (phone hidden)

Bangalore

JOB DESCRIPTION

Roles & Responsibilities:

- Ensure smooth functioning of all healthcare operations in the assigned hospital.
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending ALs to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.




- Report to be submitted to Management.
- Giving On Job training to Counselors, Patient care associates.
- Random Counseling.
- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with Doctors about Targets, High Value Cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare monthly tour plan and submit for approval.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.

* Responsibilities can be modified subject to necessity.

📌 Centre Head Operations (Grade depending on your experience) (Karnataka)
🏢 Dr Agarwals Eye Hospital
📍 Karnataka