Job Title: Client Retention and Success Manager
Location: Vadodara (Onsite)
Shift: 5PM to 3AM

About the Role:
We are looking for a dedicated and strategic Client Retention and Success Manager to ensure long-term client satisfaction, reduce churn, and maximize customer value. The ideal candidate will play a key role in strengthening relationships, addressing client needs, and driving business growth.

Key Responsibilities:

- Develop and execute client retention strategies to enhance satisfaction and loyalty.
- Act as the primary point of contact for key clients, ensuring a smooth and engaging experience.
- Proactively identify and resolve client concerns to maintain solid, long-term relationships.
- Conduct regular client check-ins, business reviews, and feedback sessions.
- Collaborate with sales, marketing, and product teams to improve customer experience and engagement.
- Monitor client usage, satisfaction levels,



and key retention metrics to take corrective actions.
- Identify upselling and cross-selling opportunities to drive business growth.
- Implement training and onboarding programs to ensure effective product/service adoption.
- Maintain detailed records of client interactions and progress using CRM tools.

Qualifications & Skills:

- Bachelors degree in Business, Marketing, or a related field.
- 5+ years of experience in client success, retention, or account management.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to analyze client feedback and implement solutions to improve satisfaction.
- Proficiency in CRM software and customer engagement tools.
- Self-motivated, proactive, and able to manage multiple client accounts effectively.

📌 Client Retention and Success Manager (Gujarat)
🏢 Siox Global
📍 Gujarat