Role & responsibilities

- Manage a portfolio of strategic insurance and affinity accounts, ensuring high levels of client satisfaction, retention, and revenue growth.
- Lead end-to-end client onboarding, including technical integration and implementation, ensuring seamless execution and timely go-live.
- Develop and execute comprehensive account strategies focused on cross-selling, up-selling, and expanding health-tech solutions.
- Analyze complex datasets to generate actionable insights and performance reports, enabling data-driven decision-making.
- Conduct Quarterly Business Reviews (QBRs) and present strategic insights to internal and external stakeholders.
- Drive product utilization growth through tailored engagement and adoption strategies.
- Identify process inefficiencies and spearhead improvement initiatives to enhance operational efficiency and reduce turnaround times.
- Collaborate cross-functionally with sales, product,



and marketing teams to align solutions with client needs and business objectives.
- Build solid stakeholder relationships and act as the primary point of contact for key accounts.
- Ensure a customer-centric approach by aligning client objectives with company strategy and service capabilities.

PREFERRED PROFILE

- 4-8 years of experience in Key Account Management, Client Success, or Strategic Account Management roles.
- Proven experience in managing insurance, affinity, healthcare, or health-tech clients (preferred).
- Demonstrated success in driving revenue growth through effective cross-selling and up-selling strategies.
- Experience in managing end-to-end client onboarding, including technical integrations and implementation.
- Strong track record of client retention, relationship management, and portfolio expansion.

📌 Key Accounts Manager (Delhi)
🏢 Fitpass
📍 Delhi