Technical Analyst will assist in providing 24x7 global (US/UK/India) IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.

- B.S. in Computer Science or a related field.
- Typically requires 2 to 3 yrs of experience servicing/troubleshooting desktops, laptops, printers,
- Willing to learn customer/user support in a corporate environment.
- Microsoft certifications preferred
- Excellent communication skills
- Candidate should be aware of incident management process of ITIL.
- Candidates should be adaptable to work in rotation shifts.
- mobile devices and other peripherals. Experience with Service Now a plus
- Microsoft certifications and ITIL V3 certification desired
- Demonstrated ability to build, maintain and support workstation images.
- Demonstrated ability to work with vendors, inventory management, repair and mange computing assets.
- Ability to effectively collaborate within an IT team with shared responsibilities.

📌 Technical Analyst - ITIL, Infra Support (Karnataka)
🏢 Augusta Infotech
📍 Karnataka