We are looking for a detail-oriented QA professional with 2 to 7 years of experience to drive process improvement through regular audits, feedback sessions, and training recommendations. The ideal candidate should have prior experience in international BPO environments and familiarity with call quality parameters and tools.
Roles and Responsibility
- Conduct regular audits to ensure compliance with company standards and identify areas for improvement.
- Provide detailed feedback on audit findings and suggest recommendations for process improvements.
- Develop and implement effective training programs to enhance team performance.
- Collaborate with cross-functional teams to resolve issues and improve overall process efficiency.
- Analyze data and metrics to identify trends and opportunities for improvement.
- Implement quality control measures to ensure high-quality service delivery.
Job Requirements
- Minimum 2 years of experience in Quality Assurance, preferably in a BPO environment.
- Strong knowledge of quality control processes and tools.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Solid analytical and problem-solving skills.
- Experience with call quality parameters and tools is essential.
- Company name: DAKSHONE CONNECT PRIVATE LIMITED.
- Industry: Any industry.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.