About the role

- Specific business area: The Software engineering Skilled DLM you will be responsible for end-to-end support of all the devices fall under E2E support team.
- Impact of the role:

Serve as the single point of contact (SPOC) for devices SPAN in the region, handling escalations and future business plans.

Monitor Device lifecycle and highlight improvement areas

- Link to strategy:

Provide regular insights of DLM

Enable trend analysis, forecasting, and performance tracking

What you will be doing (Role Accountabilities)

Reporting & Dashboard Development:

- Develop custom and ServiceNow reports aligned to business requirements
- Manage end to end device lifecycle for all the devices
- Update Procurement of the devices in ServiceNow
- Coordinate with OEM for repair of the devices
- Service now Development for devices following users journey




- Identifying operational gaps against devices and reporting to SMT on a weekly basis

Stakeholder & Requirements Management

- Preparing Device report on weeklymonthlyquarterly basis for SMT
- Prepare procurement forecast for yearly basis
- Presenting in insight of device performance to SMT team via Service now reporting
- Prepare and Maintain device view for all the operation team UK and India region

What youll need to succeed (Skills & Experience)

- Have ServiceNow experience for managing IT Assets
- Must have understanding of HAM module of ServiceNow for managing Assets inventory
- Asset Lifecycle understanding (Procure to disposal)
- Dashboards & Performance Analytics
- ServiceNow tables (Incident, Problem, SLA, CMDB)
- Trend analysis
- ITIL processes (Incident, Problem, Change, SLA)

📌 Software engineering Professional - Device Life cycle Management (Haryana)
🏢 BT Group
📍 Haryana