Job Responsibilities:

HR Operations:

- Managing overall HR processes for business units in Hyderabad campus (Citizens & AOI) in accordance with company standards.
- Participate in the strategic planning activities and work with business unit leaders to define short and long term human resource manpower plan according to business requirements.
- Responsible to resolve complex employee relations issues in a balanced, fair, and objective manner, using appropriate counselling, investigative, intervention and mediation techniques.
- Liaise with external and internal stakeholders for smooth execution of HR requirements.
- Responsible for ensuring that the HR practices, programs and processes such as compensation, benefits, training and development, performance management, organizational design, leadership development, recruiting, staffing and selection, etc. are aligned with and drive organizational and individual performance.
- Responsible for monitoring, establishing suitable measurement mechanisms for HR policies, programs, and practices to align it with organization imperative and appropriate industry best practices.
- Responsible for maintaining the work structure by updating job requirements and job descriptions for all positions.
- Responsible for identifying, recommending, and facilitating deployment of employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale & engagement.
- Responsible for identifying, developing and ensuring updation of all Human capital related data management requirement so as to facilitate decision making and effective people management across the organization.
- Developing and implementing HR strategies and initiatives aligned with the overall business strategy for all units.
- Bridging management and employee relations by addressing demands, grievances or other issues in co-ordination with Unit Head/ HR team.
- Managing the recruitment and selection process as per the needs of the business. Responsible for Establishing standard recruiting and placement practices and procedures and review variances to schedules to attract key talent for CTSI.

Employee Welfare

Responsible for the implementation of policies & programs that ensure employee welfare,



employee health & safety.

Organizational development

- Responsible to conduct diagnostic studies to assess the organization climate and develop action plans.
- Responsible to come out with innovative ideas & programs that aim in improving the morale & motivation levels of the employees working in the hospital.
- Facilitate proactive conversations between employees and their managers for greater engagement.
- Provide inputs for improving the effectiveness of processes, policies on talent management
- Work collaboratively with HR Colleagues and Head - HR, to develop and implement cutting-edge programs, processes and solutions that support the achievement of business objectives.
- Manage internal communication, especially around HR-sensitive issues (values, advancement, motivation etc.).
- Develop employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance

Manpower Planning and HRMIS:

- Responsible for budget preparation, HRMIS (in co-ordination with all units) as per the timelines and showcasing it to the top management.
- Talent acquisition of first level requirements for the units. Ensuring pipeline and having a proactive approach in acquiring talent to fulfill business needs seamlessly.
- Provide input on workforce and succession planning as well as plans business unit restructuring.
- Responsible for developing systems and process for attracting, developing and retaining talent.
- Responsible for Human Resource organizational planning to evaluates structure, job design, manpower forecasting and succession planning throughout the company.

Training & Development:

- Ensures planning, monitoring,



and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
- Responsible for identifying and facilitate fulfilment of training requirements to develop employee potential, build organizational capability in line with CTSIs strategic imperative.
- Responsible for establishing guidelines for a Knowledge Management system that helps in capturing & utilizing tacit knowledge available within the organization and facilitate deployment of the same.
- Responsible for reviewing employee appeals through complaint procedure and facilitating a open and transparent culture at CTSI.
- Responsible for establishing open, clear and consistent horizontal and vertical communication channels across CTSI.

Performance Management System/C&B;

- Execute the performance management process across all units as per the policies of the organization.
- Oversees the unit compensation and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
- Responsible for maintaining employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management.

PEOPLE RESPONSIBILITIES

- Interacts with employees to obtain feedback & suggestions to provide conducive work environment that would help improve performance.
- Analyses the exit interview reports and Initiates activities to reduce turnover and thus retain talent.
- Handles employee grievances and provides appropriate counselling.
- Responsible for employee motivational & recreational activities
- Employee satisfaction surveys

Measures :

- Effective and Timely compliance of policies & processes
- Institutionalisation of training & development programmes
- Quality of HR processes to be improved
- Establishment of Performance Management System
- HR Cost effectiveness
- Manpower planning & talent management

Job Specifications:

Qualifications:

Full time MBA or equivalent qualification in HR from a recognized institute

Years of Experience:

14-18 years of experience with a minimum of 6 years in hospital domain.

Skill Set :

Effective communicator and negotiator, Team management skills, Business Partnering

📌 General Manager - Human Resources (Telangana)
🏢 Cancer Treatment Services Hydrabad
📍 Telangana