- Coordinate with finance to process payment
- Follow up with the insurance company receivables team and settle the claim within defined TATs.
Operational (Direct Ownership)
- Insure shipments with the Insurancefirm as per TAT defined
- Coordinate with branch operations for repairs
- Coordinate with the insurance surveyor for goods inspection purpose
- File claim / co-ordinate with the insurance firm for settlement of dues
- Ensure adherence to the SLAs and response times for insurance and claims process
- Resolve dispute between insurance agency and shipper if any
- Update relevant claims and insurance entries in CBS as per defined TAT
- Maintain trackers on insurance & claims as defined.
Customer (Direct Ownership)
- Coordinate and follow-up with shipper for documentation and damage details /estimates based on the type of settlement
- Ensure quality communication and attention to detail throughout the claims settlement process
Preferred candidate profile
- Graduate in any discipline.
- 3-5 years of related experience in insurance and claims management within a service organization.