- Performs a variety of operational tasks for the low to moderately complex processes or functions.
- Takes accountability for entire process from receipt of work to resolution and closure.
- Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.
- Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions into RIDS application, verifying with accuracy, resolving complex customer/client requests using multiple resources and records.
- Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
- Exercise some judgment within guidelines.
Essential Qualifications
- University degree in Business, Commerce, or any other discipline ( B.Com, B.B.A etc., )
- 0 to 1 year of experience in banking/Financial Services
- Basic Microsoft Office skills
- Alphabet and 10 key numerical data entry experience.
- Minimum Typing Speed - 30 to 35 Words Per Minute (WPM) with Accuracy >= 95%
- Strong English Language communication skills - both written and spoken.
- Flexible with working in US operational hours i.e., India night shift and rotational weekly off days (other than Saturday-Sunday)
Desired Qualifications
- Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines.
- Working knowledge in quality or with back-office processing experience or its equivalent
- Good verbal, written, and interpersonal communication skills.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Strong organizational, multi-tasking, and prioritizing skills
- Solid problem-solving skills.
- Ability to execute in a rapid paced, high demand, environment while balancing multiple priorities