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Key Responsibilities

Business Development

- Acquire new customers for SPBL products through direct sourcing, channel partners, referrals, and market leads.
- Achieve monthly and annual business disbursement targets.
- Build and maintain robust relationships with customers, DSAs, builders, and business associates.

Portfolio Management

- Manage and grow the existing customer portfolio.
- Ensure portfolio profitability and cross-sell relevant financial products.
- Monitor customer repayment behavior and support collection efforts when required.

Credit & Compliance

- Conduct customer profiling and preliminary credit assessment.
- Ensure proper documentation and adherence to credit policies.
- Coordinate with Credit, Operations, Legal, and Technical teams for timely loan processing.

Customer Relationship Management

- Provide end-to-end customer support from lead generation to loan disbursement.




- Address customer queries and ensure high service standards.
- Maintain long-term relationships to generate repeat business and referrals.

Market Intelligence

- Monitor competitor activities, pricing, and market trends.
- Identify new business opportunities within the assigned geography.

Key Performance Indicators (KPIs)

- Loan sourcing and disbursement volumes
- Revenue and profitability
- Portfolio quality (delinquency/NPA levels)
- Customer acquisition and retention
- Cross-sell achievement
- Compliance and audit adherence

Qualification

- Graduate in any discipline (MBA preferred).
- 38 years of experience in LAP, Mortgage, SME Lending, or Business Loans.

Skills Required

- Sales and relationship management
- Credit assessment knowledge
- Negotiation and communication skills
- Market development and networking
- Customer-centric approach
- MS Excel and reporting skills

📌 Regional Business Manager (Karnataka)
🏢 Chola
📍 Karnataka