Role & responsibilities

- Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
- Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
- Oversee daily team activities, set explicit goals, and develop call strategies for executives in collaboration with clients.
- Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
- Track and document work schedules and absences to ensure consistent staffing levels.
- Resolve any audit-related issues in a timely and thorough manner.
- Act as the primary point of contact for all issues and queries related to specific business assignments.
- Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
- Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
- Ensure that sales processes and client interactions are compliant with industry regulations and company policies

Preferred candidate profile

Area Sales Manager, Team Leader, Team Coach , B2C Sales

📌 Team Lead (Odisha)
🏢 PolicyBazaar
📍 Odisha