- Handle customer quality requirements and ensure compliance with customer specifications.
- Communicate with customers regarding quality concerns, complaints, and corrective actions.
- Analyze customer complaints and implement effective corrective and preventive actions (CAPA).
- Monitor and control product rejection, defects, and quality-related issues to achieve quality targets.
- Perform root cause analysis using quality tools such as 7 QC Tools, 5 Why, Fishbone Diagram, Pareto Analysis, and FMEA.
- Prepare and maintain quality reports, rejection reports, and customer response documents.
- Coordinate with production, tooling, maintenance, and suppliers to resolve quality issues.
Preferred candidate profile
- Btech , Diploma qualified
- Monitor key quality performance indicators (KPIs) such as PPM, rejection rate, and customer complaints.
- Train production operators on quality standards, inspection methods, and defect prevention.
- Ensure implementation and continuous improvement of quality management systems and standard operating procedures.
- Lead quality improvement activities to reduce defects, improve customer satisfaction, and enhance manufacturing quality.