Wells Fargo is seeking a Senior Loan Servicing Representative
Responsibilities
- Support performance of less experienced Loan Servicing staff and overall effectiveness of team
- Provide lending support service in operations, documentation, and customer service to Credit teams
- Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
- Perform administrative, transactional, operational, or customer support tasks
- Resolve complex client problems and inquiries
- Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop creative plans within Loan Servicing functional area to improve business operations
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Use independent judgment to review and file claims while ensuring compliance with all federal,
state, client and company policies, procedures, and regulations
- Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
- Participate in regional or team meetings, and provide guidance and training to less experienced individuals
Required Qualifications
- 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Experience in Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education