- Handle customer inquiries through live chat, email, or other digital channels in a timely and professional manner.
- Process customer requests, resolve issues, and provide solutions to their queries.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-3 years of experience in an international chat process environment.
- Robust communication skills for effective interaction with customers from diverse backgrounds.
- Ability to work on international non-voice processes (email/chat) with minimal supervision.
📌 Chat Process Executive (Karnataka)
🏢 Naukri e-Hire
📍 Karnataka
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