Responsibilities:

- Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)

- Building Solid Relationship with L1

- Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)

- Should be able to do Launches

- Should be able to analyze the data, create reports and send

- Should be able to do Mentoring of CSM-1

- Should be able to do Engagement Discussions without the presence of SCSM and Report discussions if required

- Be a part of some important process

- Should be able to travel

- Escalation handling

- Should be able drive High Retention in his/her portfolio of accounts.

- Should be able to Report Red flags

- Should be able to collaborate with cross functional teams.

- Basic knowledge of MS Excel, PowerPoint, Google Sheets
- Basic knowledge in Psychology
- Prioritization skills (Time Management)
- Communication - Able to communicate and write well
- Active Listening - Able to listen, understand and then respond appropriately
- Presentation skills
- Planning Skills

Exp.- 1-2 years of experience required in customer success, human resources, business development, customer service, marketing or relevant fields.

📌 Customer Success Manager (Delhi)
🏢 YourDOST
📍 Delhi