- Provide technical support to users through phone, email, or chat channels.
- Troubleshoot hardware and software issues using remote troubleshooting tools.
- Manage user accounts, including creating current ones and updating existing ones.
- Assist in the development of knowledge base articles for IT services.
Job Requirements :
- 4-7 years of experience in desktop support or related field.
- Strong understanding of Microsoft Windows operating systems.
- Proficiency in providing excellent customer service over the phone or via chat platforms.
📌 IT Service Resolution Analyst (Karnataka)
🏢 Paychex It Solutions
📍 Karnataka
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