About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—36 0° About Our Cli ent : Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service . What you'll get to do in this role: ● Lead end-to-end implementation for new customers, ensuring a smooth and timely go-live. ● Manage and mentor a team of Implementation & Support Associates, driving high-quality execution. ● Own customer support operations, ensuring best-in-class response and resolution times. ● Act as the primary escalation point for complex customer issues and drive timely resolutions. ● Build scalable onboarding, support, and operational playbooks as the company grows.



● Partner with Product and Engineering to resolve customer issues and influence the product roadmap. ● Track and improve key operational metrics such as implementation timelines, SLA adherence, CSAT, and resolution time. ● Identify opportunities to automate workflows and leverage AI to improve customer operations. ● Lead customer change management to drive stakeholder alignment, support adoption, and a successful go live. ● Collaborate closely with Sales and Customer Success to ensure seamless customer handoff s and adoption. We're looking for someone who ● Has 3-5 years of experience in SaaS implementation, customer support, solutions engineering, or customer operations. ● Has managed customer-facing teams and enjoys coaching and developing people. ● Is highly organized and can manage multiple implementations and priorities simultaneously. ● Is technically curious and comfortable troubleshooting product, ERP, Bank and integration-related issues. ● Has exceptional communication and stakeholder management skills. ● Takes ownership, thrives in a fast-paced startup setting, and enjoys solving customer problems. ● Experience with ERP systems, finance workflows, or B2B SaaS products is a strong plus.

📌 Implementation & Customer Support Lead | 3-5 YrsB Fintech Startup | SaaS | Bengaluru | Pre Series A (Karnataka)
🏢 MetaMorph
📍 Karnataka