This walk-in is only for freshers (2025&2026) pass-outs! Responsibilities: Answers inquiries by clarifying desired information; researching, locating and providing information. Determines requirements by working with customers Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem Fulfills request by clarifying desired information, completing transaction, forwarding request Gross Sell / Outcalls to customers Competencies: Transparent communication (English/Hindi); vernacular advantage Empathy, patience, problem solving Attention to detail and process discipline Basic Telephone Etiquettes and basic computer skills Ability to write, read and speak English to suit business need Agent should be able to communicate in English, Hindi Decision Making, numerical ability & logical reasoning Customer Focus and Being Attentive. NOTE : English Hindi fluency is mandatory