We are looking for an experienced and dynamic Assistant Manager for Domestic banking Process to manage and drive performance of a team handling support operations. The AM will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance. Key Responsibilities: Manage a team of TL's Monitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA) Conduct team huddles, coaching sessions, and performance reviews Analyze reports and identify performance improvement areas Drive quality and compliance standards Manage attrition and shrinkage Ensure customer satisfaction targets are achieved Coordinate with QA, Training, and Operations teams Prepare weekly/monthly performance reports Conduct WBR/QBR Mandatory Skills: Assistant Manager Experience (Minimum 1–2 years as in Collections Process with Dialer Knowledge ) KPI Management (AHT, CSAT, NPS, FCR, SLA) Dialer , Masterfile Creation & bucket list managing Knowledge Performance Management Coaching & Mentoring Attrition & Shrinkage etc Eligibility Criteria: Graduate (Any Stream) 1 Year experience in Collections Process as Assistant Manager Valuable communication skills

📌 Assistant Manager Collections (India)
🏢 TP
📍 India