Onboarding Head – Operations Department: Operations Location: Delhi Type: Full-time | In-office Experience: 5–8 years, incl. 2 years leading onboarding/client-servicing/ops teams, preferably in fintech/BFSI About PaySprint PaySprint is a B2B banking fintech company (200 APIs, 1,000 active partners) powering payments, verification, and onboarding through products like SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow. Award-winning and quick-growing, with a Unified Open API Platform at its core. Role Overview Own end-to-end merchant/partner onboarding — fast, compliant, and frictionless. Build scalable processes, lead a growing team, and partner with Sales, Product, Compliance, and Tech to cut TAT and remove bottlenecks. Key Responsibilities Own onboarding roadmap: lead handoff → documentation → KYC/KYB → activation → go-live Build and lead the onboarding team; set SOPs, quality standards,



and TAT benchmarks Improve workflows/tools to reduce TAT and drop-offs Partner with Compliance/Risk to meet KYC/AML and audit requirements Coordinate with Sales & Account Management on handoffs and escalations Drive automation with Product/Engineering across the onboarding funnel Track and report key metrics: TAT, drop-off rate, activation rate, SLA adherence Manage vendor relationships for verification/documentation services What We're Looking For Bachelor's/Master's in Business, Operations, Finance, or related field 5–8 years in onboarding/operations/client servicing, with team leadership experience (fintech/BFSI preferred) Robust grasp of KYC/KYB, AML, and BFSI compliance norms Proven ability to design and scale operational processes Strong stakeholder management and data-driven decision-making Comfortable in a fast-paced, high-growth startup environment Why PaySprint? High-impact role in a fast-scaling fintech shaping India's financial services Cross-functional exposure and continuous learning Culture that recognizes ownership and problem-solving

📌 Onboarding Head - Operations (India)
🏢 PaySprint Private
📍 India