Position Operations Intern Location Gurgaon JOB DISCRIPTION 1 Client Consultation Assess Client Needs Understand clients preferences budgets and travel goals Provide Information Offer details on destinations travel packages and local customs 2 Travel Planning Itinerary Development Create detailed itineraries that include flights accommodations transportation and activities Booking Services Reserve flights hotels rental cars and excursions 3 Sales and Marketing Promote Travel Packages Develop and implement marketing strategies to attract clients Upselling Services Recommend additional services like travel insurance tours or upgrades 4 Customer Service Assist Clients Provide support before during and after travel including handling inquiries and resolving issues Feedback Management Gather client feedback to improve services 5 Administrative Tasks Documentation Prepare and manage travel documents like tickets visas and insurance Financial Transactions Handle payments refunds and budgeting for travel packages 6 Knowledge Maintenance Stay Updated Keep informed about travel trends destinations and regulations Training and Development Attend workshops and training sessions to enhance skills and knowledge 7 Collaboration Network with Suppliers Build relationships with airlines hotels and tour operators to secure the best deals Team Coordination Work with other agents and departments to ensure a seamless travel experience for clients 8 Crisis Management Problem Resolution Address unexpected issues such as cancellations or travel disruptions efficiently Emergency Support Provide assistance and guidance in emergencies during travel 9 Technology Utilization Use Travel Software Employ booking systems and CRM tools to manage client information and bookings Online Presence Maintain the agency s website and social media platforms for client engagement 10 Regulatory Compliance Follow Legal Guidelines Ensure all travel arrangements comply with local and international laws and regulations Insurance and Safety Advise clients on necessary travel insurance and safety measures Job Type Internship Contract length 6 months Pay Up to 8 000 00 per month Advantages Health insurance