About us DHL Supply Chain India is a leading provider of integrated logistics solutions specializing in warehousing distribution and supply chain management With over 100 facilities and 15 000 employees nationwide we excel in sectors like e-commerce consumer goods life sciences and technology Recognized as a Great Place to Work we prioritize employee engagement and development We are committed to a safe work environment promoting Behaviour Based Safety BBS practices injury prevention and compliance with safety regulations ensuring that safety is everyone s responsibility We embrace an equal opportunity workplace fostering diversity and inclusion for all employees Join us in shaping the future of logistics and discover limitless growth opportunities Responsibilities Provide right fit IT solutions for existing and new Business requirements Should be able to gather the requirements from customer by asking the right questions Responsible for mapping the business requirements functional to IT solutions Gain detailed understanding of the DHL strategic products WMS TMS and others Map the requirements to the right fit solutions Comprehend self with sector wise business templates and use it during customer meetings RFQ response etc Identifying the IT aspects and IT deliverables from the RFQ formulating the right queries basis this Responsible for delivering all IT solutions within budget and time lines Responsible for all the RFQ s response with IT solutions Support the standardization process across the organization Align all IT solutions and submissions to internal and external customers with regional and global IT strategies Documenting the IT solutions into Concept if Solutions Responsible for defining the in scope and out scope for IT deliverable Documenting all communications with customers and various stakeholders clearly and effectively Work on IT priorities that align with regional and global strategies Requirements University bachelor tech degree like BE Btech BCA and work experience preferably in 3PL Logistic sector Minimum 3 years experience within IT and Business analysis Excellent Technical Analytical Skills Ability to design purpose fit IT solutions which is scalable High level of business and commercial acumen with strategic thinking Budgeting and cost controlling skills Should have strong understanding of Warehousing WMS and Transportation TMS Business Basic knowledge of IT Infrastructure service management used in Logistics Project Management Skills Strong communication skills interpersonal understanding Ability to influence and negotiate Customer orientated and fit for customer presentations IT Implementation knowledge SDLC is a must Valuable with amounts numbers expenses and cost related analysis Power BI graphical presentations

📌 It Customer Solutions Manager (India)
🏢 Dhl
📍 India