Provide first- second- and third-level technical support for engineering systems software and hardware platforms Diagnose troubleshoot and resolve complex technical issues related to industrial automation embedded systems or mechanical electrical engineering equipment Collaborate with cross-functional teams including R D manufacturing and field service to identify root causes and implement long-term solutions Document technical issues resolutions and system changes in a centralized knowledge base for future reference and team training Conduct system diagnostics perform software updates and support configuration management for engineering applications Support field engineers and clients with remote and on-site technical assistance ensuring minimal downtime and optimal system performance Participate in system testing validation and commissioning activities for new engineering projects Stay updated on emerging technologies industry standards and engineering best practices to continuously improve support processes Requirements Bachelor s degree in Electrical Engineering Mechanical Engineering Electronics Communication Computer Science or a related technical field 2-5 years of proven experience in technical support field service engineering or a similar role within an engineering or industrial workplace Strong understanding of industrial control systems PLCs SCADA HMI and automation technologies Proficiency in troubleshooting hardware and software issues including network connectivity firmware updates and system integration Experience with diagnostic tools multimeters oscilloscopes and other test equipment Familiarity with programming and scripting languages such as Python C or MATLAB is a plus Excellent problem-solving skills attention to detail and ability to work under pressure in fast-paced environments Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders

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