Your Day-to-Day Managing Guest Reservations Inquiries Handle reservations via phone email and online platforms Provide accurate details on room categories availability rates and promotions Assist with modifications cancellations and special requests Upsell packages and promote IHG One Rewards enrolments Manage waitlists to optimize room allocation Coordination with FO Revenue Teams Ensure reservation details are updated in the system Coordinate with Front Office to fulfil guest requests Support Revenue Team by monitoring occupancies and adjusting reservations as needed Ensuring Accuracy Guest Satisfaction Verify booking details payment methods and guest preferences Manage changes extensions early departures and no-shows per policy Address guest queries professionally and encourage repeat business Teamwork Communication Promote the Holiday Inn Express One Team Approach Support supervisors with workforce planning Help achieve departmental targets and KPIs Guest Experience Standards Respond to guest inquiries as per brand standards Handle complaints or escalate appropriately Manage VIP and repeat guest preferences Responsible Business Practices Follow OH S policies for a safe workplace Understand hotel safety emergency first-aid procedures Support corporate responsibility initiatives What We Need from You Diploma Vocational Certificate in Hotel Management or Business Administration 0-1 year experience in Reservations Front Office industrial training accepted Strong communication skills and a guest-centric mindset Detail-oriented with good coordination skills How You Deliver This You embody IHG s promise of True Hospitality demonstrated through True Attitude - Caring genuine service True Confidence - Expertise that builds guest trust True Listening - Understanding guest needs True Responsiveness - Delivering timely thoughtful help About IHG - Holiday Inn Express At Holiday Inn Express we re all about travel that s simple and smart Easy check-in Comfy rooms Great sleep Everything our guests need nothing they don t IHG Hotels Resorts is one of the world s leading hotel companies with brands loved globally and a strong culture built on True Hospitality for Valuable Benefits We Offer We reward your hard work with competitive benefits Duty Meals 8 Week Offs Per Month IHG Room Rates F B Discounts - Worldwide Medical Insurance Including Family IHG University - Global Learning Training Access Career Growth Across IHG Portfolio Hotels Supportive Inclusive People-First Work Culture Don t quite meet every single requirement but still believe you d be a great fit for the job We ll never know unless you hit the Apply button Start your journey with us today

📌 Cluster Reservation Associate Hiex Gurugram Sector 50 (Haryana)
🏢 Holiday Inn Express and Suites
📍 Haryana