Skill required Cross support - Finance Strategy Designation Delivery Operations Associate Manager Qualifications MCom Master of Business Administration Master of Financial Management Years of Experience 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do JOB TITLE Associate Manager Specialist Team Lead Group Industry Specific BPO LEVEL CL8 Business Unit Deal F A Order to Cash - Cross Support Billing Work Location Jaipur Work from Office Objectives of Role The Order to Cash Associate Manager Specialist Team Lead will be responsible for end-to-end O2C operations includes Primary experience in Billing and Reporting ensuring process excellence accuracy compliance and timely delivery of SLAs This role requires strong leadership stakeholder management analytical capability and process improvement mindset to drive operational efficiency and client satisfaction Associate Manager o Own the O2C tower performance across all sub-processes Billing Deductions Cash App Customer Service Customer Master Data Management o Analyze KPIs DSO unapplied cash deduction aging and implement process impro improvements o Manage a team of 15-30 FTEs and ensure training motivation and development o Support audit and compliance reviews and maintain solid internal controls Specialist o Lead daily O2C operations and ensure SLA KPI achievement across assigned processes o Support transition and stabilization of new processes or markets o Perform detailed root cause analysis and recommend corrective actions o Create productivity trackers dashboards and standard operating procedures SOPs Team Lead o Supervise daily task allocation queue monitoring and quality checks o Ensure accurate processing of invoices cash applications or deductions as per SLA o Review and validate reports trackers and reconciliations prepared by team members Requirement For CL8 12 years of experience Proficiency in MS Office Excel Outlook Word CRM platforms and Power BI reporting o Ability to multitask and manage time efficiently and analytical thinking and attention to detail o Experience working on ERP systems SAP Oracle Workday or similar Training and Documentation o Ensure availability of updated documentation for all processes o Work with the Team leaders in identifying training requirements and develop a training plan o Lead OTC and Process improvement initiatives What are we looking for oJOB REQUIREMENTS Functional competencies Includes Knowledge and Skills Eg Accounts receivables MS Office SAP High radius Competency Name Proficiency Level Refer Defn below Comments Accounts Receivable Experienced Project Management Skilled Professional Competencies Includes Skills E g Takes initiative i e is proactive Analytical ability Team player Communication skills Multi tasking Relationship Management - Ability to develop and maintain an effective relationship with client Customer orientation Leadership Innovative oTeam Leadership Management Supervise daily operations Oversee the day-to-day activities of the O2C team ensuring a smooth workflow and adherence to process timelines o Performance management Set goals monitor team performance against Key Performance Indicators KPIs and Service Level Agreements SLAs and provide regular coaching and feedback o Training and development Identify training needs mentor team members and ensure the team has the necessary skills and resources to perform effectively o Workload allocation Effectively manage and distribute workloads among team members to meet deadlines and performance targets Competency Name Proficiency Level Refer Defn below Comments Communication Presentation Skill 6 Analytical Thinking 6 Customer Orientation 6 Decision Making 6 Teaming and collaboration 6 Team leadership 6 Proficiency Level Definition Level 1 Exhibits basic competency indicators occasionally Level 2 Exhibits basic competency indicators consistently and effectively Level 3 Exhibits competency indicators of medium complexity occasionally Level 4 Exhibits competency indicators of medium complexity consistently and effectively Level 5 Exhibits advanced competency indicators occasionally Level 6 Exhibits advanced competency indicators consistently and effectively Roles and Responsibilities Team Leadership Management Supervise daily operations Oversee the day-to-day activities of the O2C team ensuring a smooth workflow and adherence to process timelines o Performance management Set goals monitor team performance against Key Performance Indicators KPIs and Service Level Agreements SLAs and provide regular coaching and feedback o Training and development Identify training needs mentor team members and ensure the team has the necessary skills and resources to perform effectively o Workload allocation Effectively manage and distribute workloads among team members to meet deadlines and performance targets Process Management Execution Order and contract management Ensure accurate and timely processing of sales orders and contracts coordinating with sales logistics and supply chain teams to resolve discrepancies o Billing and Invoicing Oversee the accurate and timely generation and distribution of customer invoices in compliance with company policies and regulations o Credit and Collections Manage credit assessments set credit limits and supervise collection activities to minimize overdue balances and bad debt risk This includes managing the dunning process and bad debt provisioning o Cash Application Ensure the accurate and timely application and posting of incoming customer payments investigating and resolving unapplied cash or short payments o Dispute Resolution Act as the first point of contact for operational escalations and coordinate with relevant stakeholders e g sales customer service legal to resolve customer disputes and deductions in a timely manner Reporting Analysis Compliance Reporting and analysis Prepare and analyze reports on key metrics such as Accounts Receivable AR aging Days Sales Outstanding DSO collection efficiency and cash flow performance MCom Master of Business Administration Master of Financial Management About Accenture Accenture is a leading global professional services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities