We are seeking an experienced and dynamic Branch Manager to oversee daily branch operations drive business growth ensure excellent customer service and maintain full regulatory compliance The ideal candidate will have strong leadership skills banking knowledge and the ability to manage both people and financial performance effectively Key ResponsibilitiesBranch Operations Management Lead supervise and support all branch staff including tellers customer service officers and sales teams Oversee daily banking operations ensuring accuracy efficiency and compliance with bank policies Manage cash flow branch vault ATM operations and security protocols Ensure timely resolution of customer issues and smooth daily functioning Business Development Sales Drive branch sales targets for deposits loans credit cards insurance and other banking products Develop and implement strategies to increase customer acquisition and retention Build strong relationships with high-value clients local businesses and community leaders Monitor competitor activities and market trends Customer Service Ensure a high standard of customer experience across all touchpoints Handle escalated queries and provide personalized financial solutions Ensure the branch meets customer satisfaction KPIs Compliance Risk Management Ensure full adherence to KYC AML guidelines and internal audit standards Identify and mitigate operational risks Maintain proper documentation reporting and regulatory compliance Team Leadership Training Motivate guide and evaluate team performance Conduct regular training on products compliance sales techniques and customer service Foster a positive and productive work culture Required Qualifications Bachelor s degree in Finance Business Administration Commerce or related field 5 years of experience in banking with at least 2 years in a supervisory or managerial role Robust understanding of retail banking products operations and regulatory guidelines Proven track record of meeting sales and performance targets Job Type Full-time Pay 25 000 00 - 40 000 00 per month Work Location In person