Overseeing day-to-day operations of the customer service department Responding to customer inquiries complaints and escalations in a timely manner Developing and implementing customer service policies procedures and standards Setting customer satisfaction goals and working with the team to achieve them Working knowledge of customer service software and office suites Ability to analyze data and prepare reports Job Types Full time Permanent Fresher Pay 22 345 96 - 50 029 91 per month Work Location In person