Education Qualification B Sc Skills Primary - Technology Cisco R and S Network Administrator - Level 2 Support 2 - Knowledgeable Primary - Technology Nexus Switch Administrator - Level 2 Support 2 - Knowledgeable Certification Technology Basic Level Certification - F5 Certified Admin CCNA Riverbed RCSA-W WAN Optimization Associate ZIA Admin ZPA Admin ZDX Admin Prisma SD-WAN Design and Operation Certified Forcepoint Web Security Administrator ACCA CCNA Delivery Skills required are 1 Technology Management Responsible for overall network technology management for the business Responsible for planning and execution of recent technology roll outs scope expansion and readiness of team from technology standpoint Manage SOPs Knowledge documents KB articles Implement technical methodology improvement from past failures and learnings 2 Restoration and Resolution Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue Refer to required KEDB or Knowledge bases for known issues repetitive issues and resolution steps Implement the resolution steps execute validate and update ticket with steps taken and outcome 3 Triage Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue escalate the ticket to L3 Network SME and support the troubleshooting process if there is a bridge continue on the bridge along with the SME This support includes coordination with 3rd party network vendor technicians 4 Process Compliance Gather information from vendor customer analysis from the troubleshooting investigation resolution steps implemented etc and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer Shift Handover Report Followthrough andexecute the various Escalation Matrix Vendor Internal and Customer defined Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Location India - Bengaluru Created On 19-Nov-2025