Process Specific Skills Basic Accounting Knowledge Excellent Advanced Excel Knowledge Understanding of different business functions and how they work Excellent Email writing skills Leadership qualities with a proactive and solution-oriented mindset Experience in shared services or global finance operations Soft skills Excellent Analytical and Organizational Skills Management skills Excellent communication skills in English written spoken both Self-disciplined Self-driven and result oriented Team work Managing Self Adaptability Ability to multi-task Responsibilities Team Leadership Development Lead and mentor a team of P2P AR helpdesk professionals Foster a collaborative and high-performance culture Conduct regular performance reviews and provide coaching Operational Management Oversee daily P2P AR helpdesk operations ensuring SLA adherence Monitor ticket volumes resolution timelines and quality metrics Implement process improvements to enhance efficiency and accuracy Client Stakeholder Engagement Serve as the primary point of contact for client escalations and issue resolution Build strong relationships with internal and external stakeholders Ensure timely and qualified communication across all channels Process Improvement Analytics Analyze helpdesk data to identify trends gaps and opportunities Drive automation and standardization initiatives Prepare and present operational dashboards and reports to leadership Compliance Risk Management Ensure adherence to internal controls policies and regulatory requirements Support audits and compliance reviews as needed Qualifications Education work experience Requirements Bachelor s master s degree in finance Accounting Business Administration or related field 8 years of overall experience with 2 years each in P2P AR Helpdesk and 3 years in team handling Certification in Lean Six Sigma or similar process improvement methodologies is a plus

📌 Manager-f&a Operations-global Process Owner (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh