Job Summary The Front Office Executive is the first point of contact for patients and visitors The role involves ensuring smooth patient registration handling inquiries managing billing coordination and providing excellent customer service while maintaining hospital protocols Key Roles ResponsibilitiesA Patient Handling Registration Greet patients and visitors politely and professionally Register OPD IPD patients in the HIS software Verify and update patient details and collect necessary documents Guide patients regarding consultation rooms waiting areas and processes B Billing Cash Handling Prepare OPD bills follow-up bills and collect payments Handle cash card and UPI transactions responsibly Maintain daily cash closing and submit reports as required C Appointment Queue Management Schedule appointments for consultants and maintain daily appointment lists Manage patient queues tokens and waiting time efficiently Coordinate with nursing staff and departments to reduce patient delays D Communication Coordination Attend telephone calls and provide accurate information Coordinate with departments like OPD IPD Pharmacy Lab Radiology Billing and MRD Inform the consultants about patient arrivals and pending cases E Documentation Record Maintenance Maintain patient forms consent forms feedback forms and other required documentation Ensure all files are arranged updated and handed over to MRD on time Follow confidentiality protocols related to patient information F Customer Service Assist patients with admission and discharge procedures Address patient queries concerns and guide them throughout the process Ensure a polite helpful and empathetic approach at all times G Compliance Professional Conduct Follow hospital SOPs protocols and safety guidelines Maintain cleanliness and discipline at the reception desk Uphold professional grooming and communication standards Skills Competencies Excellent communication and interpersonal skills Basic computer knowledge experience with HIS hospital software Ability to multitask and work under pressure Good customer service attitude Robust attention to detail and accuracy Qualification Experience Education Graduate Any discipline Diploma in Hospital Administration preferred Experience 1-3 years in front office reception preferably in a hospital or healthcare setup Working Conditions Rotational shifts morning evening night as per hospital policy Availability during emergencies or high patient flow Job Type Full-time Pay 15 651 19 - 25 779 59 per month Work Location In person

📌 Front Office Executive (receptionist) (New Delhi)
🏢 NuLife hospital
📍 New Delhi