Position Overview The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience This role requires a high degree of accuracy responsiveness and collaboration across internal teams to uphold service quality and client satisfaction standards Key Responsibilities Handle inbound and outbound communication with B2B partners in a timely and professional manner Provide accurate information and updates regarding diagnostics services bookings and report status Address partner queries and concerns promptly to ensure efficient issue resolution o Manage escalations and coordinate with relevant teams to deliver effective solutions Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status Coordinate with the laboratory team to resolve report-related discrepancies or delays Accurately record and maintain booking IDs and other relevant information in the internal system Ensure all partner-related data is updated complete and compliant with internal processes Adhere to standard operating procedures SOPs and maintain a high level of process discipline Job Types Full-time Permanent Pay Up to 28 000 00 per month Advantages Health insurance Leave encashment Provident Fund Location Gurugram Haryana Required Work Location In person

📌 b Customer Support (Haryana)
🏢 Redcliffe labs
📍 Haryana