Description Job location Delhi NCR About the role We are seeking an India After Sales Head Inverters to lead after sales operations for our grid-tied inverter business This is a strategic role where the India After Sales Head will be the architect of Sun King s national service strategy responsible for ensuring customer satisfaction maximizing inverter uptime and driving profitable growth This role will work cross-functionally to find solutions for our customers including product replacement requests warranty claims troubleshooting logistics and service training The role will require to travel up to 60 across India What you will be expected to do Strategy and P L Management Develop and execute the comprehensive pan-India strategy for installation commissioning warranty management and post-warranty service operations Own the P L for the service department including BOM BOS planning budgeting financial forecasting cost control and driving revenue through AMCs and out-of-warranty services Design and implement best-in-class standard operating procedures SOPs for field and remote service activities to ensure scalability and efficiency Conduct training sessions to enhance team customer handling and technical troubleshooting skills Team Leadership and Capability Building Mentor a team of Solar engineers Installers and Field Technicians Foster a culture of high performance accountability safety and continuous learning Develop and implement a rigorous training and certification roadmap to ensure team members are experts in the latest inverter technologies and service protocols Installation Service and Compliance Operations Oversee end-to-end installation quality and commissioning processes ensuring 100 compliance with IS IEC standards and relevant PMSGY scheme guidelines Implement and manage national-level monitoring systems to proactively track performance pre-empt failures and guarantee System Performance Ratios PR Cross-Functional Collaboration Work closely with Sales Marketing Product Development and Supply Chain teams to develop integrated solutions for customers and ensure a seamless post-sales experience Provide critical field insights and service data to the Product and R D teams to inform future product design enhance quality and improve reliability Reporting and MIS Use data-centric insights to identify trends and implement proactive strategies for network improvement Prepare and present periodic performance reports to senior management providing a transparent view of the after-sales P L customer satisfaction and operational health Ensure strict compliance is followed as per Sun King policies data integrity standards and industry regulations You might be a strong candidate if you have are A bachelor s degree in engineering preferably in Electrical or Electronics engineering or other relevant disciplines 8 years of experience in after sales operations with proven experience of mentoring teams 3 years of experience in a role heading service installation and P L operations for grid inverters solar power plants or similar power electronics In-depth knowledge of the Indian renewable energy landscape including IS IEC standards and familiarity with government schemes like PMSGY Good understanding of warranty management spare parts logistics and technical service delivery Problem-solving skills with the ability to manage complex customer issues and replacement requests Good verbal and written communication skills with the ability to distil information and understand how to communicate to different audiences to get results Possess humility and passionate about customer service and resolving issues Data-literate with experience using CRM systems and analysing performance metrics to drive decisions What Sun King offers Professional growth in a dynamic rapidly expanding high-social-impact industry An open-minded collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet A truly multicultural experience You will have the chance to work with and learn from people from different geographies nationalities and backgrounds Structured tailored learning and development programs that help you become a better leader manager and professional through the Sun Center for Leadership About Sun King Sun King is the world s leading off-grid solar energy company combining cutting-edge product design fintech and field operations to deliver energy access for the 1 8 billion people who live without an affordable and reliable electric-grid connection Sun King has connected more than 20 million homes to solar power across Africa and Asia adding over 200 000 homes each month Sun King makes solar products affordable to low-income households and businesses via pay-as-you-go purchase financing Sun King installs solar after customers pay a small deposit Customers then make small manageable payments of as little as US 0 11 a day via mobile money or cash Instead of paying for expensive polluting and health-damaging kerosene for lighting or diesel for power customers unlock savings through accessing solar power and after one to two years of payments customers own their solar equipment outright To date our Sun King solar products have saved customers more than 4 billion cumulatively Sun King collects payments digitally through mobile money systems and its 28 000 field agents over 650 000 payments each day Embedded electronics inside each Sun King device regulate usage based on payments similar to the operation of a pre-paid mobile or electricity meter From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops computers refrigerators and more effectively acting as a full stand-in for grid power Sun King s products cater to a wide range of income segments and energy needs Leveraging its proven distribution network and brand Sun King is expanding its range of products and services to encompass clean cooking electric mobility entertainment and more aiming to address the needs of our underserved customers Sun King employs 2 800 full-time staff in 12 countries with specialties spanning product design data science logistics customer service sales software operations and more all with a passion to serve off-grid families Sun King is committed to gender diversity in the workplace Women represent 44 of Sun King s workforce

📌 India After Sales Head, Inverters (New Delhi)
🏢 Sun King
📍 New Delhi