Job Summary The Field Onboarding and Service Specialist will play a crucial role in ensuring that our clients have a smooth onboarding experience and receive excellent ongoing support This role involves traveling to client sites conducting training sessions troubleshooting issues and providing hands-on assistance to ensure clients are getting the most out of PagarBook s platform Key Responsibilities Client Onboarding o Conduct in-person training sessions with new clients to ensure they understand how to use PagarBook s platform o Assist clients in setting up their accounts configuring settings and uploading necessary data o Develop tailored onboarding plans that address specific client needs and ensure a smooth transition Customer Support o Serve as the primary point of contact for clients in your region addressing their questions and concerns o Provide on-site troubleshooting and support for any technical issues or questions that arise o Ensure timely resolution of client issues by coordinating with internal support and development teams Relationship Management o Build and maintain robust relationships with clients to ensure their satisfaction and retention o Gather feedback from clients to identify areas for improvement and relay this information to the product team o Educate clients on new features and updates to maximize their use of the platform Experience o Minimum of 2 years of experience in a client-facing role preferably in onboarding training or customer support Skills o Strong interpersonal and communication skills with the ability to explain complex concepts in simple terms o Excellent problem-solving abilities and attention to detail o Ability to work independently and manage multiple tasks simultaneously o Proficiency in using software and technology with a willingness to learn new tools Other Requirements Willingness to travel extensively within the assigned region o Valid driver s license and reliable transportation o Flexibility to work outside of regular business hours when necessary For more info please call (phone hidden) naved malik pagarbook com Job Types Full-time Permanent Pay 300 000 00 - 500 000 00 per year Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person Speak with the employer 91 (phone hidden)

📌 Key Account Manager | Field Work | After Sales Service | Bangalore (Karnataka)
🏢 Gyankaar Technologies
📍 Karnataka