Job Title Dining Captain Location Thiruvananthapuram Job Summary The Dining Captain oversees the dining room operations ensuring a smooth and high-quality guest experience This position acts as a liaison between the kitchen waitstaff and guests coordinating service and managing any issues that may arise during a shift The Dining Captain is responsible for ensuring that guests receive exceptional service in a timely courteous and efficient manner Key Responsibilities Guest Service Ensure that all guests are provided with prompt and courteous service Greet guests upon arrival address their concerns and ensure an excellent dining experience Team Supervision Oversee the performance of servers bussers and other dining staff Provide support and guidance to maintain service standards Coordination with Kitchen Communicate with the kitchen staff to ensure that food is prepared according to guests specifications and served promptly Shift Management Oversee all dining room operations during the assigned shift including seating arrangements table assignments and guest flow Problem Solving Handle customer complaints service issues and staff concerns professionally and efficiently Quality Control Monitor the dining room environment ensuring cleanliness proper table setup and timely service Training Development Assist in training new staff and providing ongoing coaching to improve service quality Upselling Recommendations Make suggestions to enhance the dining experience by offering recommendations explaining menu items and upselling where appropriate Report Management Maintain records of dining room performance guest feedback and staff shift reports Qualifications Proven experience as a Dining Captain or similar role in hospitality Robust leadership communication and organizational skills Knowledge of fine dining service standards and procedures Ability to handle high-pressure situations and work in a fast-paced environment Excellent problem-solving skills and a strong attention to detail Ability to work flexible hours including nights weekends and holidays Team-oriented mindset with a commitment to providing top-notch guest experiences Education Experience High school diploma or equivalent a degree in hospitality management is a plus Minimum 2-3 years of experience in a supervisory or leadership role within the food service industry Job Type Full-time Pay From 18 000 00 per month Work Location In person

📌 Dining Captain (Kerala)
🏢 BANGLAVIL GROUP OF COMPANIES
📍 Kerala