What is Equisoft Equisoft is a global provider of digital solutions for insurance and investment recognized by over 250 of the world s leading financial institutions We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation thanks to our business needs-driven approach industry knowledge cutting-edge technologies and experts With its business-driven approach in-depth industry knowledge cutting-edge technologies and multicultural team of experts based in North America the Caribbean Latin America Europe Africa Asia and Australia Equisoft helps its customers meet the challenges of this era of digital transformation Why Choose Equisoft With 950 employees we are a stable organization that offers career advancement and fosters a stimulant environment If that s not enough then check out these other perks below Hiring Location India Hyderabad Hitech City Internal job title Senior Site Reliability Specialist The position is hybrid between 2 days at the office and 3 days remote Full time Permanent Role Benefits available day 1 Medical Dental Term Life Personal Accident Coverage Wellness Sessions Telemedicine Program etc Flexible hours Number of hours per week 40 Educational Support LinkedIn Learning LOMA Courses and Equisoft University Role The Senior Site Reliability Support Engineer reports to the Manager Product Development and works closely with 5 other specialists like DevOps Cloud Architect and Release Coordinator The incumbent will be responsible for ensuring the reliability performance and support of our production systems This role combines the responsibilities of a Site Reliability Engineer and a Production Support Engineer providing technical support and implementing automation to enhance system reliability Below is a brief description of the expected product the candidate will be working on Equisoft Illustrate is a powerful life insurance illustration software Highly flexible it lets you weigh up options for one or more policy types generate various scenarios and compare entire products or certain features An insurer can thus provide its agents with a sales tool customized to its business and deploy sales strategies in line with product development Your Day with Equisoft Monitor daily SaaS operations to ensure consistent performance reliability and availability of services for customers Ensure adherence to SLAs Service Level Agreements by proactively monitoring and addressing potential issues to maintain high uptime and service quality Execute incident management procedures for outages or performance issues including troubleshooting root cause analysis and post-mortem reviews Work on improving the operational efficiency of SaaS applications by fine-tuning infrastructure monitoring systems and optimizing performance Ensure all SaaS applications meet required security and compliance standards conducting regular audits and addressing vulnerabilities proactively Identify areas for process improvement driving automation initiatives to streamline workflows reduce manual work and enhance operational efficiency Act as a point of escalation for customer issues related to SaaS applications working with support teams to resolve high-priority cases Monitor analyze and report on operational metrics uptime response times incident counts providing regular updates to stakeholders Participate in disaster recovery exercises ensuring regular backups and testing recovery processes for business continuity Ensure SaaS operations align with industry standards and best practices to provide a structured and effective service management approach Requirements Technical Bachelor s Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience 5 years of experience in a similar role Site Reliability Engineer Production Support Engineer DevOps or related Proven track record of managing and optimizing production systems Strong knowledge of system administration networking and Azure cloud services Experience with CI CD pipelines and infrastructure as code e g Terraform Experience with monitoring and alerting tools e g Azure Monitor Application Insights Hands-on experience with Azure Kubernetes Service AKS Azure Container Instances and container orchestration Solid understanding of Azure SQL Database Cosmos DB and other Azure data services Excellent knowledge of English spoken and written Soft skills Strong sense of organization and prioritizing Analytical and problem-solving skills Ability to communicate write and synthesize information Ability to multi-task in a rapid-paced environment Team spirit tact diplomacy autonomy rigor and discipline Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status

📌 Senior Site Reliability Support Engineer (India)
🏢 Equisoft
📍 India