Role Overview We are seeking a detail-oriented and proactive IT Support Executive to join our Mumbai Division s IT Infrastructure team This individual will serve as the first line of support for all employee IT issues with a strong focus on timely troubleshooting user coordination and complete asset lifecycle management While the broader team operates in a remote-first environment this role is strictly on-site and critical to ensuring smooth day-to-day operations This position involves direct interaction with employees across all functions coordination with external IT vendors for escalations and hands-on oversight of our asset inventory and logistical workflows The ideal candidate is responsive well-organized tech-savvy and capable of owning operational responsibilities with a sense of accountability Key Responsibilities End-User Support Troubleshooting Monitor and respond promptly to IT support requests raised via the IT support mailbox Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware software and connectivity issues Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed Track document and close support tickets in a timely and structured manner In cases where issues cannot be resolved remotely and the root cause remains unidentified the IT Support Executive will be required to conduct an on-site visit to the employee s residence for further diagnosis and resolution Such visits will be coordinated under the guidance of the IT Infrastructure Lead and documented appropriately as part of the support workflow Asset Management Maintain an up-to-date asset inventory database tracking device assignment condition and availability Manage the end-to-end asset assignment and recovery process during onboarding and offboarding Categorize and maintain logs of active spare and scrapped devices with proper tagging and documentation Ensure accurate records are maintained for asset audits and take ownership of discrepancies if any arise Liaise with logistics vendors to arrange timely pickup and delivery of IT equipment as per operational needs Vendor Interdepartmental Coordination Act as a liaison between the internal team and third-party IT vendors for escalated issues Coordinate closely with vendors to ensure timely resolution of support cases outside the internal support scope Support internal coordination with the Finance team by preparing and submitting reimbursement vouchers vendor invoices and logistics-related expense documentation Compliance Documentation Ensure proper documentation is maintained for every asset movement user assignment and IT support resolution Follow established data management practices and tools as directed by the Department Uphold internal IT policies and report any irregularities in device handling or data discrepancies Required Skills Experience 1 years of hands-on experience in IT support or desktop support roles preferably in a user-facing capacity Strong troubleshooting capabilities within Windows-based environments including both hardware and software issues Comprehensive working knowledge of the Microsoft 365 suite including but not limited to Outlook and Exchange Online Microsoft Teams SharePoint permissions file access basic site usage OneDrive Word Excel PowerPoint including file recovery version issues and general support queries Familiarity with remote access and control tools to provide effective virtual support Experience with maintaining IT asset inventories using Excel or asset management platforms Capable of preparing structured documentation reports or finance support documentation e g vouchers invoice summaries Excellent interpersonal verbal and written communication skills able to liaise confidently with both end users and vendors Self-driven dependable and able to manage day-to-day operations under minimal supervision Work Environment This is an on-site role based in our Mumbai office The role involves occasional coordination with logistics personnel for hardware movements Must be comfortable with multitasking and working in a fast-paced remote-first operational setup Accountability The IT Support Executive will be held accountable for Accurate maintenance of asset records Timely resolution and closure of support tickets Proper handling and documentation of all asset dispatch and return processes Ensuring compliance with internal IT protocols and escalation procedures Experience 1-2 years Location Mumbai Andheri East Job Type Full-time Pay 15 000 00 - 35 000 00 per month Perks Health insurance Work Location In person

📌 It Support Executive (Maharashtra)
🏢 Oxford International Education Group
📍 Maharashtra