Job Summary Cake World is looking for a dynamic and responsible Team Leader to manage and oversee the daily operations of our outlet The ideal candidate should have strong leadership skills customer service orientation and the ability to manage a team efficiently to deliver high-quality service and meet sales goals Key Responsibilities Supervise and lead the outlet team during operational hours Ensure excellent customer service and handle customer queries or complaints Monitor and achieve daily weekly sales targets Ensure accurate and timely billing through the POS system Maintain product display hygiene and freshness standards Coordinate with inventory and purchase departments for stock replenishment Train and support team members in daily tasks and responsibilities Prepare daily sales staff and stock reports Enforce discipline punctuality and company policies among staff Maintain outlet cleanliness and follow safety regulations Requirements Minimum 1-2 years of experience in retail F B preferably in a supervisory role Robust leadership communication and problem-solving skills Ability to manage a team and work under pressure Customer-focused attitude with basic computer and billing knowledge 1 Team Management Supervise and lead outlet staff during shifts 2 Customer Service Ensure excellent customer service is delivered at all times Handle customer queries complaints and feedback in a professional manner Resolve conflicts or escalate to Outlet Manager when necessary 3 Sales Billing Monitor daily sales performance and assist in achieving sales targets Ensure accurate and timely billing through POS systems Promote upselling and cross-selling techniques 4 Product Inventory Management Ensure proper display rotation and freshness of products Monitor stock levels and coordinate with the purchase team for replenishment Conduct regular stock checks to minimize wastage and pilferage 5 Outlet Hygiene Cleanliness Maintain cleanliness and hygiene standards as per company policy Ensure all health and safety regulations are followed 6 Training Development Train new staff on company standards processes and customer service Continuously improve team skills through regular coaching 7 Reporting Coordination Maintain daily sales stock and staff attendance reports Coordinate with the Outlet Manager accounts and other departments as needed Report any operational issues immediately to higher management 8 Discipline Compliance Ensure team discipline punctuality and qualified behavior Enforce company rules dress code and grooming standards Assign daily tasks and responsibilities to team members Ensure all team members follow standard operating procedures SOPs Motivate guide and support the team to achieve performance targets Job Type Full-time Pay 18 000 00 - 20 000 00 per month Benefits Flexible schedule Work Location In person

📌 Team Leader (Kerala)
🏢 BANGLAVIL GROUP OF COMPANIES
📍 Kerala