Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking an experienced Application Support Lead to manage a team supporting large-scale complex applications within the CMPA project Based in Pune this permanent role involves overseeing incident and problem management ensuring SLA adherence and driving operational excellence The individual will collaborate with cross-functional teams lead triage calls and contribute to continuous improvement initiatives A strong understanding of the ITIL framework and experience in Java-Springboot and Camunda are essential What you ll do Lead coach and mentor the application support team to ensure high-quality service delivery Manage incident and problem resolution processes ensuring SLA and KPI compliance Coordinate critical issue triage calls P1 and P2 and maintain shift and holiday support schedules Act as a liaison between business users and technical teams to clarify requirements and disseminate updates Conduct service reviews and implement strategies to optimise application performance and business efficiency Identify process gaps and technical debt and proactively address them Ensure documentation and best practices are maintained and continuously improved Who you are Minimum 6 years of experience leading application support teams for large and complex systems Proficient in Java-Springboot and Camunda Strong knowledge of the ITIL framework ITIL certification preferred Demonstrated experience in SLA and KPI management Excellent communication and coordination skills in complex programme environments Proven leadership capabilities with the ability to manage diverse teams Willingness to work in shifts including night shifts Graduate or postgraduate in a technical stream preferably Engineering PMP or equivalent certification is desirable Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another prospect and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to lead a high-impact support team within a global organisation Exposure to large-scale applications and critical business processes Collaborative work environment with cross-functional teams Flexibility to work in shifts and gain experience in global support operations Career development through certifications and leadership opportunities What skills you will learn Advanced application support and incident management techniques ITIL-based service delivery and operational excellence Cross-functional collaboration and stakeholder management Strategic thinking and process optimisation Leadership and team management in a dynamic environment VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn Facebook Instagram Chat with our employees

📌 Application Support Lead - Vois (Maharashtra)
🏢 Vodafone
📍 Maharashtra