We are looking to employ an experienced client servicing executive to handle all client inquiries concerns and complaints in a professional manner The client servicing executive s responsibilities include collaborating with the relevant departments to better address client needs providing regular updates to higher management and upselling company products where possible You should also be able to identify new business opportunities through client referrals To be successful as a client servicing executive you should be committed to helping clients and able to work well under pressure Ultimately an outstanding client servicing executive should demonstrate excellent communication problem-solving and customer service skills at all times Client Servicing Executive Responsibilities Cultivating solid relationships with clients through the provision of exceptional after-sales service Creating a positive onboarding experience for current clients Regularly interacting with clients through telephone calls email communications or face-to-face meetings Identifying ways to overcome clients initial dislike of company products Maintaining an accurate record of all existing and potential clients Responding to client inquiries in a timely and professional manner Training and providing overall guidance to client service employees Organizing training seminars to enable clients to fully utilize product features and benefits Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues Manual Testing of the softwares developed internally Client Servicing Executive Requirements Bachelor s degree in business administration or an industry-related field Proven experience working as a client servicing executive Proficiency in Microsoft Excel MS Power Point Canva Working knowledge of Customer Relationship Management CRM software The ability to work efficiently under pressure Excellent organizational and time management skills Strong analytical and problem-solving skills Effective communication skills Exceptional customer service skills Manual Testing of softwares skill Job Types Full-time Permanent Fresher Pay 5 000 00 - 12 000 00 per month Ability to commute relocate Mulund West Mumbai Maharashtra Reliably commute or planning to relocate before starting work Required Application Question s Are you proficient with Excel Power Point Canva Language English Preferred Work Location In person Speak with the employer 91 (phone hidden)