Around since 1994 Arise Virtual Solutions Inc has created a disruptive technology platform that connects the world s biggest brands with the largest network of gig-economy Service Partners in the BPO industry Owned by Warburg Pincus one of the world s largest Private Equity Firms Arise is the work-from-home pioneer and now the CX Transformation trailblazer We are changing the way the world WORKS with every major brand that we support Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions Our Core Values Relentlessly Pursue Excellence Empower People Partners Make a Difference No Boundaries Embrace Possibilities At Arise we are looking for a skilled and detail oriented Data Analyst who will play a crucial role in optimizing our strategies through accurate and insightful reporting and analysis You will be responsible for gathering analyzing and interpreting data related metric trends and producing comprehensive reports that drive actionable insights Responsibilities Collect and analyze data related to workforce management including call volumes service levels agent performance and other key metrics Maintain publish comprehensive reports at day level week level month quarter level including dashboards that provide a clear understanding of performance and efficiency metrics like Shrinkage Attrition Graduation rate AHT Occupancy Service level etc Identify trends and patterns in data provide recommendations for process improvements and optimization both internal external facing Collaborate with cross-functional teams to understand business requirements and translate them into meaningful reporting solutions Focus on qualitative actionable reporting Monitor track publish metric comparisons Budget vs Assumption vs Actual s Work with internal WFM poc s Customers Finance in identifying and resolving gaps if any Perform regular audits to ensure data accuracy and integrity in relation to WFM Department Enterprise Reports Dashboards MBR QBR deck data inputs etc Continuously analyze and evaluate the effectiveness of workforce management strategies and make recommendations for improvement Reduce Cost per Reports Arise find opportunities to Automate Transform business reporting Stay updated on industry best practices in workforce reporting and analytics Qualifications Requisites Proven experience as a Data Reporting Analyst or in a similar analytical role in BPO for a minimum of 4-5 years Proficiency in data analysis tools and techniques such as Excel PowerBI SQL and data visualization tools e g Tableau Hands-on experience and familiarity with workforce management and ACD systems i e Avaya TCS IEX Verint Teleopti etc Strong analytical and problem-solving skills with keen attention to detail Excellent verbal written communication skills with the ability to present complex data clearly and concisely Strong understanding of workforce management metrics and reporting needs Ability to work independently and collaboratively in a fast-paced environment Excellent time management skills with the ability to prioritize and meet deadlines Ability and willingness to work versatile shifts as necessary after hours weekends if required Degree in computer Science or Mathematics or a related field Preferred Not Mandated Success Measures Achievement on WFM Enterprise reporting tasks On time Accuracy Achievement of KPI s as per scorecard agreed Internal External facing Customer satisfaction score based on survey feedback secured When smart creative and passionate people get together the results are astounding and the opportunities limitless Achieve your potential at Arise Diversity creates a healthier atmosphere equal opportunity employer M F D V

📌 Analyst, Data (India)
🏢 Arise
📍 India